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Is 2024 a Year of GBS Reckoning? | Blog

Everest Group

The funding for business services innovation is showing signs of drying up. Investment in governance and business relationship management won’t pay off without decent processes. As enterprises find out they can’t hike prices anymore, cost has reclaimed its crown.

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Building Global Centers of Excellence (CoEs) in GBS Organizations to Drive the CEO Agenda

Everest Group

Core operations and corporate services CoE : This CoE focuses on developing expertise for multiple departments within the enterprise, including reporting, finance, marketing, customer onboarding, and core operations.