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Turning Good into Great: 10 Reasons to Outsource Customer Service

Mattsen Kumar

Developing Cost Reduction Policies The Deloitte Research Study shows that outsourcing customer service can reduce operational costs by 30% to 60%. It allows businesses to access a team of experienced professionals through contact center outsourcing for a fraction of the cost of hiring full-time employees.

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Business process reengineering (BPR) examples

IBM Services

BPR examples: Use cases Streamlining supply chain management Using BPR for supply chain optimization involves a meticulous reassessment and redesign of every step, including logistics, inventory management and procurement. In all, agents’ pre-and-post-call workloads were reduced by 30%.

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Hyperautomation: What Is It and Why It’s Important

Planergy Software

Examples of such technologies include artificial intelligence, machine learning, robotic process automation (RPA), and low-code tools. Automation vs. Hyperautomation With the increasing importance of customer experience in the insurance industry, businesses must implement technologies that make customers’ lives better.

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The advantages and disadvantages of ERP systems

IBM Services

Manual data entry is not necessary, making tasks such as inventory management much easier and making metrics tracking much simpler. ERP solutions offer these features using technology, such as artificial intelligence (AI), machine learning , robotic process automation and more.