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When Do You Need to Outsource a Call Center

Magellan Solutions

In searching for a company that offers specialized services, you need to ensure that the third-party company has the necessary certifications to handle such tasks. For example, if you need help with healthcare services, the outsourcing company must be HIPAA (Health Insurance Portability and Accountability Act) compliant.

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List of Companies That Outsource Call Centers

Magellan Solutions

The management believed that it would help the company in reducing costs while maintaining and enhancing the quality of customer service. The financial institution has its shared services and many other regional hubs in the Philippines. PFG is one of the US companies that outsource its inbound customer service.

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Companies That Outsource Call Center Operations

Magellan Solutions

The management believed that it would help the company in reducing costs while maintaining and enhancing the quality of customer service. The financial institution has its shared services and many other regional hubs in the Philippines. PFG is one of the US companies that outsource its inbound customer service.