Impact Sourcing, Out-Tasking and Research

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Impact Sourcing

Out-Tasking

Research

Are Investors Right to Be Nervous about CXM Providers? Well, It Depends! | Blog

Everest Group

MAY 22, 2024

Reach out to discuss this topic in depth. While concerns about declining revenues and increased costs are valid, many traditional methods, like human interaction, are still needed for complex customer issues. Read on to discover strategies to improve CXM provider success in a technology-driven market.

Robotics Process Automation

Robotics Process Automation Right-Sizing Sourcing Call Center

Unlock a New Source of Value Creation – Integrate Sustainability into the GBS Charter to Help BFS Firms Realize Their ESG Goals | Blog

Everest Group

NOVEMBER 16, 2022

For a deep dive into the opportunities summarized below, please read our newly released research. ESG performance tracking and reporting – Set up dedicated ESG performance reporting teams at GBS centers, which, in turn, will own the management and execution of ESG performance tracking and reporting tasks.

Sourcing

Sourcing Banking Global Business Services Impact Sourcing

Global Sourcing Brief

Are Investors Right to Be Nervous about CXM Providers? Well, It Depends! | Blog

Unlock a New Source of Value Creation – Integrate Sustainability into the GBS Charter to Help BFS Firms Realize Their ESG Goals | Blog

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