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Rising Prominence of Africa in Technical Support and Other Value-added Services

Everest Group

MAY 10, 2022

We have noted several new technical support locations being set up in Sub-Saharan Africa by third-party outsourcing providers serving European and other English-speaking global markets. Enterprise (Business-to-Business) technical support is one such area where buyers and service providers are proactively investing in Africa.

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Service Third Party Outsourcing Government Regulations 52
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Why Do You Need to Outsource Customer Service Solutions to a BPO with Low Attrition Rate?

Magellan Solutions

JUNE 15, 2021

Your third-party outsourcing provider should provide a fast promotion to agents that provide a great performance for your company. So, if you need to have multiple BPO services then you must look for a company that offers flexible outsourcing assistance. Better Career Growth. Proper Tools for Operation.

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Customer Service BPO Outsourcing Call Center 52
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