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Back office vs. front office: boost productivity between both offices

TTEC

This is where intelligent solutions that blend automated rules-based processing and human intervention can save time and deliver better outcomes. Learn more. Digital transformation powered by RPA/RDA – Learn how more than 200 customer-related automated processes lowered a telecom’s cost to serve.

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The Rise of the Gen Z Workforce: What It Means for BPOs and Call Centers

NoonDalton

This might age some of us, but here’s an incontrovertible fact: Gen Z is entering adulthood and joining the workforce en masse. Their unique blend of technological proficiency, social consciousness, and emphasis on work-life balance is already making waves in the industry.