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Outsourcing vs. managed services: how to select the right service for your business needs

TTEC

SEPTEMBER 10, 2021

Both involve receiving business services from a third party but determining which of the two options is the better fit could make the difference between a thriving company versus just staying afloat. Outsource firms provide services for narrowly defined business processes. But don’t be fooled—these terms aren’t interchangeable.

Managed Services

Managed Services Outsourcing Service Management

The Rise of the Gen Z Workforce: What It Means for BPOs and Call Centers

NoonDalton

AUGUST 24, 2023

This might age some of us, but here’s an incontrovertible fact: Gen Z is entering adulthood and joining the workforce en masse. This includes Business Process Outsourcing (BPO) and call centers, sectors that are especially sensitive to generational shifts in work values, expectations, and technological adeptness. Who is Gen Z?

Call Center

Call Center BPO Jobbing Flexibility

Outsourcing vs. managed services: how to select the right service for your business needs

The Rise of the Gen Z Workforce: What It Means for BPOs and Call Centers

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