The Hackett Group Announces 2023 Digital Award Winners
The Hackett Group
OCTOBER 5, 2023
The 2023 Digital Award winners and their win categories are: Bosch Service Solutions GmbH (Contact-to-Resolution); DBS Bank Ltd (Technology Function Operations); F. The team trained the AI bot to handle customer inquiries and digitize contact center operations. Hoffmann-La Roche Ltd. to four minutes. Truly a win-win-win!”
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