Remove emea contact-centre-technology
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The Hackett Group Announces 2023 Digital Award Winners

The Hackett Group

The 2023 Digital Award winners and their win categories are: Bosch Service Solutions GmbH (Contact-to-Resolution); DBS Bank Ltd (Technology Function Operations); F. The team trained the AI bot to handle customer inquiries and digitize contact center operations. Hoffmann-La Roche Ltd. to four minutes. Truly a win-win-win!”

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Top GBS Employers™ in India, The Philippines, and Poland 2023 – How Leading GBS Organizations are Building Brand Perception | Blog

Everest Group

Building on its inaugural research in this area, Everest Group will soon release its 2023 report examining how operations and technology employees in Global Business Services (GBS) organizations in India, The Philippines, and Poland view their employer’s brands.