Zinnov

OCTOBER 20, 2023

“ Efficiency is doing things right; effectiveness is doing the right things. ” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

Premier BPO

JUNE 7, 2024

Macroeconomic changes, talent shortages, and evolving trends, including technological advancements, have businesses increasingly relying on outsourcing as a strategy. These tools encompass a wide range of technologies requiring deep expertise in areas where your business is unlikely to have the team to accomplish this.

Outsourcing 97

Outsourcing Co-Sourcing BPO Operational Costs 97

Everest Group

MARCH 23, 2022

2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. GBS leaders will need to rethink how best to control operating costs. We expect an average wage increase of 8.1%

Global Business Services 52

Global Business Services Service Impact Sourcing Sourcing 52

The Hackett Group

JULY 13, 2021

The project required a shift from on-premise systems to a 100% cloud platform while reducing operational cost and, at the same time, enabling greater capabilities and scalability. Citibank – Winner, Account-to-Report – Finance and Risk Shared Services Digital Transformation Journey.

Robotics Process Automation 78

Robotics Process Automation Finance Pharmaceuticals Analytics 78