NoonDalton

JANUARY 17, 2024

In a world where the contours of work are continuously evolving, a transformative approach known as Impact Sourcing is gaining traction and redefining workforce dynamics. Impact Sourcing is a strategic approach to outsourcing that prioritizes social and economic inclusion.

Impact Sourcing 52

Impact Sourcing Sourcing Outsourcing Jobbing 52

Everest Group

MAY 22, 2024

Most of the leading CXM service providers we assess as part of our CXM PEAK Matrix © Assessment are investing heavily in a wide range of technologies that will improve the customer experience and reduce the need for human-assisted contacts, but also, and equally as vital, allow support agents to be more effective and efficient, therefore reducing total (..)

Robotics Process Automation 69

Robotics Process Automation Right-Sizing Sourcing Call Center 69

Customer Serv Outsource Smarter

DECEMBER 16, 2022

Impact sourcing is a socially conscious business practice where companies intentionally employ individuals from disadvantaged backgrounds, harnessing talent from communities with persistently high unemployment and limited career options. Recessionary fears. Fears of recession and economic downturn loom, but we’ve been here before.

BPO 52

BPO Outsourcing Nearshoring Call Center 52

Everest Group

MARCH 23, 2022

But with the pressure to meet the needs of their employees, many are bending to incorporate the hybrid model to avoid risking losing talent to other more flexible organizations. However, many have reservations about maintaining performance benchmarks and ensuring data security, among other concerns.

Global Business Services 52

Global Business Services Service Impact Sourcing Sourcing 52