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Embracing Outsourcing in 2024: Navigating Hiring Challenges

Premier BPO

A recent report [2] from the professional services consulting firm RSM U.S. A nearly unanimous 97% of middle market senior executives noted the lack of qualified workers as a serious problem and over two-thirds anticipate difficulties securing qualified talent this year. underscores a profound shift in workforce dynamics.

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Unpacking eCommerce Customer Service Outsourcing

NoonDalton

The digital marketplace is bustling, and effective customer service is more crucial than ever. As online retail continues to capture a growing share of the market, businesses are increasingly turning to outsourcing customer service. What is eCommerce Customer Service Outsourcing?

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Embracing Outsourcing in 2024: Navigating Hiring Challenges

Premier BPO

A recent report [2] from the professional services consulting firm RSM U.S. A nearly unanimous 97% of middle market senior executives noted the lack of qualified workers as a serious problem and over two-thirds anticipate difficulties securing qualified talent this year. underscores a profound shift in workforce dynamics.