12 Creative Use of Predictive Analysis in BPO Philippines
Magellan Solutions
AUGUST 4, 2021
These bits of information give call center agents with consistent feedback on each call. Aside from agents giving an overview of the product or services, customer reception is then recorded. . For this particular solution, it is a tool that analyzes the tone, pacing, and hold times of both the agents and customers. What’s being said.
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