Automation Anywhere
JUNE 21, 2021
I’ve been building bots for a few years now, and I get a lot of questions from people who want to know more about the world of Robotic Process Automation (RPA) , so here are my answers to the top five questions from aspiring developers. #1 “What do you use RPA for?” It's not just automating things. It’s understanding a process and even improving it and then automating it.
Magellan Solutions
JUNE 21, 2021
Making pay for performance telemarketing into reality. Pay per performance isn’t new but it is now more important to the outsourcing industry both domestically and offshore than ever before. Outbound centres write their business plan with the intention of not accepting any work unless it is hourly paid. However, with the over-capacity in the offshore call center sector, vendors have increasingly looked to fill this spare capacity with pay-per-performance activity.
Magellan Solutions
JUNE 21, 2021
One of many reasons why a call center service provider becomes successful is their use of a cloud-based platform. 60% of call center service provider are more interested in improving their service rather than expanding. . That’s why many BPO companies are looking for innovations like integrating the latest technology in their system. It helps their client to have a smoother and more convenient transaction.
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