The IT Service Desk: A Foundational Resource for the Enterprise
Automation Anywhere
OCTOBER 15, 2020
Today, no enterprise could function without a strong and well-run IT service desk. Especially in these times of widely distributed workforces—and new, user-facing technologies being introduced to support them—IT service desks are indispensable to the organizations' very survival. What exactly is an IT service desk? It's a back-office main point of contact between an enterprise's IT organization and its users, the non-IT employees.
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