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Unpacking eCommerce Customer Service Outsourcing

NoonDalton

The digital marketplace is bustling, and effective customer service is more crucial than ever. As online retail continues to capture a growing share of the market, businesses are increasingly turning to outsourcing customer service. What is eCommerce Customer Service Outsourcing?

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Have Sales Experts Man Your Phone Lines, Outsource An Outbound Call Center

Magellan Solutions

Whether that is for a recurring time of their business operations, like during the Christmas season, or for a one-time promotional and marketing campaign of a new product, outbound call center agents act as a company’s additional sales team with a customer service role as well. Customer service at its best.

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What is Back Office Support and Why is it Important?

Magellan Solutions

When you factor in labor costs, staff turnover, and investments in cutting-edge technology and training, you end up with a sizable and ever-increasing figure for many of your business expenses. It is significantly more cost effective to outsource your back office support. . Gain Quality Talent.