Pure Moderation

DECEMBER 15, 2022

Much of the drivers of the business process outsourcing industry’s economic success has to do with organisations putting a primer on improving efficiency, lowering operational costs, and becoming more scalable and agile. Below are some BPO trends to keep an eye out for in the next coming years. Artificial Intelligence.

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing BPO Out-Tasking 98

NoonDalton

OCTOBER 9, 2023

At its core, AI encompasses a broad range of technologies capable of performing tasks that typically require human intelligence. Businesses are now looking to outsource not only for cost management but also to tap into advanced AI-driven services and solutions that they might not possess in-house.

Outsourcing 52

Outsourcing Out-Tasking Regulations Supply Chain Management 52

Magellan Solutions

OCTOBER 4, 2023

Virtual Receptionist Service If you already have a lot on your plate but are hesitant to hire another employee as it’s costly, this service allows you to hire virtual assistants. They can perform administrative tasks like appointment scheduling, order taking, inbox clearing, and other administrative tasks.

Service 52

Service External Service Provider Administrative Out-Tasking 52

Balbelforce

NOVEMBER 30, 2022

Usefully calculating and interpreting ATA depends on whether or the contact center uses an IVR system – this is complicated by the fact that customer can either hang up from frustration, or because the IVR answered their query. A ratio of 1:6 means that the dialer will dial out between one and six contacts for each agent at a given time.

Call Center 52

Call Center Sales Software Out-Tasking 52