Contact Center Attrition and the RFP: You’re Asking the Wrong Questions
Blue Ocean
JANUARY 31, 2023
Provide: – The current size of the team – The scope of work/nature of agent tasks – Summarize how the program is similar to our own requirements This last example is probably going to produce the most meaningful insight for you. You get the drift. As we’ve said before , attrition isn’t a dirty word, and it’s not going away.
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