Blue Ocean

OCTOBER 4, 2023

When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. And how do offshore solutions, interpreters, and texting play a role? The impact of bilingual support on the customer experience cannot be understated.

Customer Support 103

Customer Support Nearshoring Offshoring Contact Center Outsourcing 103

NoonDalton

OCTOBER 20, 2021

If there is one answer that many business owners and top managers agree on, it is that outsourcing is frequently the best way to handle challenges that are outside of your company’s core capabilities. However, for other firms seeking a more hands-on approach to their outsourcing collaboration, the sheer distance might be unattractive.

Outsourcing 98

Outsourcing Nearshoring E-Commerce Supply Chain Management 98

Blue Ocean

JUNE 17, 2021

Ensuring your customer support center is up and running, no matter what, is a daunting task and the pandemic of 2020 made that clearer than ever before. Ensuring robust business continuity is in place for customer care is one way an outsourcer can help relieve the burden.

Outsourcing 59

Outsourcing Out-Tasking Advisory Nearshoring 59