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On-Site vs Virtual Procurement: The Best Way to Find Your Contact Center Outsourcer

Blue Ocean

In the olden days (pre-2020,) vendor meetings frequently involved calling into a conference line. With these factors out of the way, you can focus on the meat of their solution. On-site pitching and negotiations are critical to establishing long-term strategic partnership with your customer care outsourcer.

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Everything You Need To Know About Call Center Outsourcing

Magellan Solutions

What Is An Outsourced Call Center? Call center outsourcing is a business activity of subcontracting call center services like customer care and sales-related tasks. If you want to keep it as a regular part of your business operations, signing a long-term deal with a call center is probably best.