Business Process Outsourcing, Infrastructure Costs and Operational Costs

How to know if your company needs a call center

Redial

MAY 17, 2023

Escalating Costs: As operational costs rise, it’s essential to assess whether your current communication methods are cost-effective. Maintaining an in-house team solely dedicated to customer support can be expensive, especially when you consider hiring, training, and infrastructure costs.

Call Center

Call Center Reduced Costs Infrastructure Costs Customer Support

The Philippine Call Center Industry: A Brief History

Magellan Solutions

MARCH 15, 2018

As a sub-sector of the business process outsourcing (BPO) industry, call centers in the Philippines remain as a major contributor of the country’s economy. This is despite the looming challenges of integrating artificial intelligence to basic voice and non-voice processes. Dagupan City. Dasmariñas City. Dumaguete City.

Call Center

Call Center BPO Infrastructure Costs Business Process Outsourcing

Global Sourcing Brief

How to know if your company needs a call center

The Philippine Call Center Industry: A Brief History

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