Business Process Outsourcing External Service Provider Operational Costs Service 
Pure Moderation
DECEMBER 15, 2022
Business process outsourcing, or BPO, continues to become a lucrative industry. Much of the drivers of the business process outsourcing industry’s economic success has to do with organisations putting a primer on improving efficiency, lowering operational costs, and becoming more scalable and agile.
Balbelforce
NOVEMBER 30, 2022
The active and waiting calls metric is a key performance indicator that measures the effectiveness of customer service teams by the number of calls agents take to the number of calls that are on hold. Cost per call is key performance indicator that grants insight into how effectively a contact center’s budget is being spent.
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