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7 Popular Business Process Outsourcing Trends

Pure Moderation

Business process outsourcing, or BPO, continues to become a lucrative industry. Much of the drivers of the business process outsourcing industry’s economic success has to do with organisations putting a primer on improving efficiency, lowering operational costs, and becoming more scalable and agile.

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Contact Center Terminology – Abbreviations & Key Terms Explained!

Balbelforce

Cost per call is key performance indicator that grants insight into how effectively a contact center’s budget is being spent. Cost per call is calculated by dividing the center’s total operating costs for a given time period by the number of calls. Business process outsourcing.