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What Is Back Office and Front Office in Business Process Outsourcing?

Premier BPO

Both terms refer to various business functions performed within an organization, but to understand the difference between Front-office and Back-office in a BPO, we must first define what does ‘BPO’ stand for? When you outsource to typically low-cost international locations with additional redundancy; it is called offshoring.

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5 Proven Benefits Of An Order Taking Call Center

Magellan Solutions

The following are the functions covered by an order taking service: Taking order by phone. Order processing. Order management. Order tracking. When you outsource your order taking service to a call center, you can give a better experience to your customers. Fulfillment . Customer service.

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Virtual Receptionist Service: Common Questions in Business Owners’ Mind When Outsourcing

Magellan Solutions

Order Management. Your virtual assistants can manage processing your company’s orders. They can do all the processes involved like order entry, shipment and invoicing. It is also better if you will let the BPO company train them based on your liking. BPO will charge you depending on the agent’s phone time.

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Common Questions About Virtual Receptionist in Business Owners’ Mind When Outsourcing

Magellan Solutions

Order Management. Your virtual assistants can manage processing your company’s orders. They can do all the processes involved like order entry, shipment and invoicing. It is also better if you will let the BPO company train them based on your liking. BPO will charge you depending on the agent’s phone time.