Redial

APRIL 25, 2024

Nearshoring offers businesses proximity and cost savings, access to skilled professionals, streamlined legal compliance, operational flexibility, and enhanced customer satisfaction. These benefits make nearshoring a compelling option for optimizing operations and delivering exceptional customer experiences.

Nearshoring 130

Nearshoring BPO Call Center Labor Costs 130

NoonDalton

FEBRUARY 5, 2024

Companies are increasingly recognizing the significance of strategically choosing where their workforce is located to optimize productivity, reduce costs, and access specialized talent pools. The primary goal of outsourcing is to improve efficiency, reduce costs, and access specialized expertise.

Nearshoring 52

Nearshoring Labor Costs Offshoring External Service Provider 52

Everest Group

SEPTEMBER 14, 2023

English is the primary language utilized for BPO services in Cape Town, although there is also a significant Afrikaans-speaking population. Its skilled and diverse workforce, supported by reputable universities, makes it an appealing choice for outsourcing, accounting for 13% of South Africa’s contact center jobs.

Service 69

Service Impact Sourcing Contact Center Outsourcing Government 69