Magellan Solutions

MARCH 13, 2024

Delegating tasks to external parties can significantly impact your business. Offshoring means moving specific tasks or services to another country to take advantage of cheaper labor and a larger pool of skilled workers. It allowed the company to focus on tasks like customer support and admin work. What is Offshoring?

Offshoring 105

Offshoring Outsourcing Out-Tasking Labor Costs 105

Magellan Solutions

MAY 3, 2022

American Express (Amex), an American multinational financial services corporation, outsourced its customer services and other back-office tasks to the Philippines. Because of the high unit cost of its internal call centers, Entergy decided to outsource its customer care operations to an American BPO company. American Express.

Call Center 81

Call Center Outsourcing Offshoring Banking 81

Magellan Solutions

MAY 6, 2020

American Express (Amex), an American multinational financial services corporation, outsourced its customer services and other back-office tasks to the Philippines. Because of the high unit cost of its internal call centers, Entergy decided to outsource its customer care operations to an American BPO company. American Express.

Call Center 52

Call Center Outsourcing Offshoring Banking 52