BPO Customer Service External Service Provider Operational Costs 
Pure Moderation
DECEMBER 15, 2022
Business process outsourcing, or BPO, continues to become a lucrative industry. Much of the drivers of the business process outsourcing industry’s economic success has to do with organisations putting a primer on improving efficiency, lowering operational costs, and becoming more scalable and agile. from 2022 to 2030.
Magellan Solutions
OCTOBER 4, 2023
Average Handling Time When the customer is already frustrated, the goal is to give them the right resolution in the shortest possible time. This metric measures productivity and whether it corresponds to the operational costs. Since there’s an automatic transfer of information, it reduces the risks of errors.
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