Why Do You Need to Outsource Customer Service Solutions to a BPO with Low Attrition Rate?
Magellan Solutions
JUNE 15, 2021
While pricing and services are important factors, you should also consider the attrition or turnover rate of the BPO company. This will give you an idea how long an agent can work for your business. Here’s the average attrition rate of the BPO industry in the past decade: Year. Average Attrition Rate for the BPO Industry.
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