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The Differential Cost – Co-Sourcing vs. Internal Hiring

Premier BPO

Fixed cost refers to the amount that is unaffected by any number of goods or services for any period of time. Variable costs are affected by the amount, volume, or increase/decrease in services/goods production over a period of time. adding new or eliminating existing departments, resources, expenses, or services.

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Rising Prominence of Africa in Technical Support and Other Value-added Services

Everest Group

While not a newcomer to service delivery, Africa has recently been experiencing a surge from buyers and service providers in adoption and investment, making this a region to watch for technical support and other value-added IT and business process services (BPS).

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Is it time for credit unions to re-evaluate the benefits of outsourcing?

VXI

For credit unions, the word “outsourcing” has historically evoked feelings of angst and knee-jerk reactions, especially when used in conjunction with the member experience. More often than not, this can be traced back to legacy operating models and preconceived notions that outsourcing erodes service quality.

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Is it time for credit unions to re-evaluate the benefits of outsourcing?

VXI

For credit unions, the word “outsourcing” has historically evoked feelings of angst and knee-jerk reactions, especially when used in conjunction with the member experience. More often than not, this can be traced back to legacy operating models and preconceived notions that outsourcing erodes service quality.