Redial

MAY 17, 2023

If you find yourself grappling with increasing customer queries, growing costs, or the need for streamlined processes, it may be an opportune moment to consider implementing a call center. A call center becomes crucial to handle the surge in customer interactions effectively.

Call Center 130

Call Center Reduced Costs Infrastructure Costs Customer Support 130

Raya Contact Center

JANUARY 24, 2024

The convergence of artificial intelligence (AI) and business process management (BPM) is reshaping the way organizations operate, particularly in the business process outsourcing (BPO) industry. AI-powered tools and technologies are transforming call centers, customer service, and other BPO functions. Field is required!

Reduced Costs 45

Reduced Costs BPO Reduced Overhead Human Resources 45

Offshore India Data Entry

APRIL 24, 2024

The Business Process Outsourcing (BPO) industry has undergone significant transformations since its inception, revolutionizing the way businesses operate. Early BPO Services Initially, BPO services focused on call centers and data entry, with companies like IBM and Accenture leading the way. from 2020 to 2028.

BPO 52

BPO Data Entry Business Process Outsourcing Offshoring 52

IBM Services

DECEMBER 13, 2023

Read the blog: How generative AI is transforming customer service Customer service types that organizations should prioritize By offering different types of customer service and several customer support channels, organizations demonstrate they are investing in customer care.

Customer Service 79

Customer Service Service Call Center Customer Support 79

IBM Services

APRIL 25, 2024

This blog outlines some BPR examples that benefit from a BPM methodology. Background of business process reengineering BPR emerged in the early 1990s as a management approach aimed at radically redesigning business operations to achieve business transformation. In all, agents’ pre-and-post-call workloads were reduced by 30%.

Supply Chain Management 60

Supply Chain Management Finance Robotics Process Automation Human Resources 60

IBM Business Partners

JULY 19, 2023

Leveraging generative AI to augment human team capabilities presents an opportunity for Clients to reduce costs by 30%-50%, while accelerating time to market related to this process by at least 50% and improving scalability, quality, and consistency of generated reports.

Co-Sourcing 60

Co-Sourcing Regulations Human Resources Manufacturing 60