3 Financial Services Industry Trends that will Transcend the Pandemic
Automation Anywhere
OCTOBER 14, 2021
Customers have also been making use of intelligent automation, particularly chatbots, during the pandemic. For example, in the first quarter of 2021, more Bank of America customers used the financial institution’s virtual assistant Erica and in far greater frequency than in the past— more than 19.5 million customers and 105.6
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