When Should You Outsource Your Inbound Call Center?
Magellan Solutions
SEPTEMBER 24, 2020
If you belong to a healthcare or banking institution , then you might want to think twice about keeping a call center. For short-term projects, outsourcing is the smartest choice. For long-term projects, it depends on your capability and focus. Take the time to ask your call center agents how they are doing in their job.
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