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CXM Outsourcing Providers Can Thrive and Grow in the Upcoming Recession: Here’s How

Everest Group

JANUARY 16, 2023

The looming recession offers opportunities for forward-looking Customer Experience Management (CXM) outsourcing providers to emerge stronger. A global slowdown may force enterprises to review new or large investments, expansions, or CXM sourcing decisions, directly impacting the CXM outsourcing industry.

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