Pure Moderation

DECEMBER 15, 2022

Much of the drivers of the business process outsourcing industry’s economic success has to do with organisations putting a primer on improving efficiency, lowering operational costs, and becoming more scalable and agile. Machine learning, for instance, has drastically redefined customer service outcomes and approaches.

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing BPO Out-Tasking 98

NoonDalton

OCTOBER 9, 2023

In the business world, this translates into systems that can analyze market trends, automate customer service, manage supply chains, and much more, all with a level of efficiency and precision unprecedented in the human workforce. The advent of AI has shifted this paradigm significantly.

Outsourcing 52

Outsourcing Out-Tasking Regulations Supply Chain Management 52

Magellan Solutions

OCTOBER 4, 2023

Interactive Voice Response System This automated telephone system efficiently collects essential customer information without human involvement. Average Handling Time When the customer is already frustrated, the goal is to give them the right resolution in the shortest possible time.

Service 52

Service External Service Provider Administrative Out-Tasking 52

Balbelforce

NOVEMBER 30, 2022

Usefully calculating and interpreting ATA depends on whether or the contact center uses an IVR system – this is complicated by the fact that customer can either hang up from frustration, or because the IVR answered their query. Application Service Provider (ASP). Active waiting calls metric. Agent availability.

Call Center 52

Call Center Sales Software Out-Tasking 52