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Building Global Centers of Excellence (CoEs) in GBS Organizations to Drive the CEO Agenda

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Core operations and corporate services CoE : This CoE focuses on developing expertise for multiple departments within the enterprise, including reporting, finance, marketing, customer onboarding, and core operations.

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Generative AI as a catalyst for change in the telecommunications industry

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Here are some ways AI can contribute to transformation in the telco ecosystem: Customer Lifecycle Management and service innovation The job of managing customer relationships is traditionally a reactive one: fielding calls, responding to emails and working out solutions.

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