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Akorbi Group Appoints Javier Martinez as Chief Technology Officer to Evolve the Company into a Multilingual Digital Transformation Leader

Akorbi

AUGUST 2, 2022

Plano, TX (August 2, 2022) — Akorbi Group, a Plano-based global group of companies specializing in language, technology, and workforce solutions, is pleased to announce the appointment of Javier Martinez as Chief Technology Officer. The localization industry is constantly evolving, requiring more data and seamless systems integration.

Engineering

Engineering Business Process Outsourcing Reduced Costs Retail

Contact Center Terminology – Abbreviations & Key Terms Explained!

Balbelforce

NOVEMBER 30, 2022

Contact center KPIs should be interpreted and applied carefully to balance contact center efficiency with quality of customer experience. The active and waiting calls metric is a key performance indicator that measures the effectiveness of customer service teams by the number of calls agents take to the number of calls that are on hold.

Call Center

Call Center Sales Software Out-Tasking

Global Sourcing Brief

Akorbi Group Appoints Javier Martinez as Chief Technology Officer to Evolve the Company into a Multilingual Digital Transformation Leader

Contact Center Terminology – Abbreviations & Key Terms Explained!

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