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Nearshoring BPO Jobbing Business Process Outsourcing Outsourcing Out-Tasking Service Flexibility Sourcing Customer Support More Related Topics >
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On the Cusp or Not: Six Front Office BPO Locations to Watch

Future of Sourcing

JUNE 12, 2018

Upstart locations driving offshore competition. The global contact center offshore outsourcing space is not confined to th ose mature delivery points so frequently discussed, including the Philippines, India, Malaysia, Mexico and South Africa. Those that get it right will reap significant economic benefits.

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BPO Offshoring Nearshoring Contact Center Outsourcing 52
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The 5 Biggest Challenges Facing In-House Contact Centers. Is Outsourcing the Answer?

Blue Ocean

JUNE 17, 2021

The newest publication from the Ryan Strategic Advisory reports on these challenges, which we explore below. We also took a look at how outsourcing your customer care to the right contact center partner may enable your organization to circumvent these obstacles without sacrificing commitment to your customers.

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Outsourcing Out-Tasking Advisory Nearshoring 59
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