article thumbnail

When Do You Need to Outsource a Call Center

Magellan Solutions

With this, it’s essential to prioritize customer service as soon as possible. This is where outsourcing inbound calls and other administrative tasks to accommodate the spike in demand comes in. This setup works well for Microsoft, a leading vendor of computer systems and cloud services.

article thumbnail

List of Companies That Outsource Call Centers

Magellan Solutions

The financial institution has its shared services and many other regional hubs in the Philippines. Prudential Financial, a Fortune 500 company, provides financial, insurance, and investment management services to individuals and institutions in more than 40 countries. HSBC Holdings. Principal Financial Group.

article thumbnail

Companies That Outsource Call Center Operations

Magellan Solutions

The financial institution has its shared services and many other regional hubs in the Philippines. Prudential Financial, a Fortune 500 company, provides financial, insurance, and investment management services to individuals and institutions in more than 40 countries. HSBC Holdings. Principal Financial Group.