Cost-Efficient Customer Service: Quality without the Price
Simplr
JUNE 5, 2023
As more businesses look to cut costs wherever possible, especially within CX, it presents challenging questions for management: Is outsourcing to a legacy call center sustainable anymore? The Work Institute predicted that in 2020, 47 million people, or 1 in 3 workers, would voluntarily quit their jobs. The worst part? today is $15,000.
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