2020 Contact Center Outsourcing Nearshoring Offshoring 
Future of Sourcing
JUNE 12, 2018
Upstart locations driving offshore competition. The global contact center offshore outsourcing space is not confined to th ose mature delivery points so frequently discussed, including the Philippines, India, Malaysia, Mexico and South Africa.
Blue Ocean
JUNE 17, 2021
Ensuring your customer support center is up and running, no matter what, is a daunting task and the pandemic of 2020 made that clearer than ever before. Ensuring robust business continuity is in place for customer care is one way an outsourcer can help relieve the burden.
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