Customer Serv Outsource Smarter

DECEMBER 16, 2022

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? During the COVID surge of 2020, the primary focus for BPOs was a rapid shift to work-at-home with a massive investment in remote architecture, training, systems, security, and agent collaboration tools.

BPO 52

BPO Outsourcing Nearshoring Call Center 52

Zinnov

NOVEMBER 9, 2021

Offshoring essentially falls under the bracket of outsourcing strategies and is often interchangeably used with other outsourcing models such as nearshoring (outsourcing to nearby countries). Outsourcing helps with sourcing such talent as per the requirement and get the job done hassle-free. Access to skilled talent. Easy setup.

Offshoring 52

Offshoring Outsourcing Out-Tasking Co-Sourcing 52

TMS

JUNE 18, 2021

Universities can educate and train, but successful startups come from many sources. In 2020 this user-friendly app had revenue in the area of 5 billion USD. Houzz’s future founder and co-founder, Adi Tatarko and Alon Cohen wanted to renovate their home. Soon enough, that co-working space became a company worth selling.

Co-Sourcing 52

Co-Sourcing Software Right-Sizing Design 52