Magellan Solutions

JUNE 15, 2021

While pricing and services are important factors, you should also consider the attrition or turnover rate of the BPO company. This will give you an idea how long an agent can work for your business. Here’s the average attrition rate of the BPO industry in the past decade: Year. Average Attrition Rate for the BPO Industry.

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Customer Service BPO Outsourcing Call Center 52

Magellan Solutions

FEBRUARY 26, 2022

While anyone can hire outsource services, it’s a challenge to find a reliable and proven BPO company as everyone claims to be ‘the best’ or ‘the top’. . This transforms the landscape into a highly competitive business. . Competitiveness Level: The BPO sector in India faced serious challenges due to the pandemic. literacy rate.

Outsourcing 40

Outsourcing BPO Government Global Outsourcing 40

Magellan Solutions

JULY 15, 2021

Businesses all over the world prefer a performance based appointment setting as BPO companies would need to show results first before you pay them. Out of those set meetings, you still need to factor in your closure rate when it comes to sales pitching. Moreover, they’re usual consumers are SMEs from APAC and North America.

Call Center 40

Call Center Sales BPO Outsourcing 40

Magellan Solutions

JULY 5, 2021

As a result, it might be hard for any start-up business owner to look for the right BPO company for their operation. . After all, low pricing is the main reason why business owners choose to outsource their function to an offshore BPO company. Not just a BPO company that can supply them with people who they can manage.

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Call Center BPO Outsourcing Customer Service 40