Magellan Solutions

MAY 3, 2022

American Express (Amex), an American multinational financial services corporation, outsourced its customer services and other back-office tasks to the Philippines. Despite its outsourcing activities, Amex is still considered as one of the best companies to work for. The lower labor costs in developing countries make it possible.

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Call Center Outsourcing Offshoring Banking 81

Magellan Solutions

MAY 6, 2020

American Express (Amex), an American multinational financial services corporation, outsourced its customer services and other back-office tasks to the Philippines. Despite its outsourcing activities, Amex is still considered as one of the best companies to work for. The lower labor costs in developing countries make it possible.

Call Center 52

Call Center Outsourcing Offshoring Banking 52

Magellan Solutions

MARCH 4, 2020

One of them is the low labor cost. The purpose of outsourcing was the movement of work to cheaper labor in Indian markets. Microsoft signed a three-year outsourcing deal with Infosys Technologies in 2010. Although it outsourced a lot of its operations to India, IBM experienced a decline in sales.

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Outsourcing Call Center E-Commerce BPO 64