Why Do You Need to Outsource Customer Service Solutions to a BPO with Low Attrition Rate?
Magellan Solutions
JUNE 15, 2021
The rate slowly went down until in 2014 when most BPO companies lay off most of their employees due to automation. You can avoid this circumstance by having a BPO partner that has strict regulations when hiring agents. This will give you an idea how long an agent can work for your business. Average Attrition Rate for the BPO Industry.
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