Remove 2004 Remove Contact Center Outsourcing Remove Flexibility Remove Government
article thumbnail

ESG and the RFP: How to Assess Your Outsourcer’s ESG Efforts

Blue Ocean

The first mainstream mention of ESG as a concept came from the United Nations in 2004 in their report titled “ Who Cares Wins.” The report urged stakeholders to consider environmental, social, and governance factors in their financial processes and investments. When Should You Demonstrate Flexibility in Assessing ESG?