Magellan Solutions

DECEMBER 11, 2023

Now, picture this: it’s 2001, and Frederick works in a call center called Etelecare. In the early 2000s, call centers were booming, and Etelecare was creating waves in the BPO industry. Frederick thought, “How about a BPO business focusing on the economy’s unsung heroes: small and medium-sized businesses (SMEs)?”

Call Center 52

Call Center BPO Offshoring Accounting 52

Magellan Solutions

MARCH 4, 2020

The outsourcing industry of India has experienced rapid growth over the years. When outsourcing minor business aspects, companies would consider India. In a recent survey conducted in the USA, 85% of American companies that outsource to India deploy their non-core business processes. American Express .

Outsourcing 64

Outsourcing Call Center E-Commerce BPO 64

Raya Contact Center

SEPTEMBER 6, 2021

Raya CX has been an established outsourced CX provider serving EMEA for the past 20 years. Sam is a BPO seasoned veteran and getting him on the team is a testimonial to our commitment to our growth plans”, says Ahmed Refky CEO Raya CX. I’m delighted to welcome Sam Hanna to the team.

E-Commerce 52

E-Commerce Business Process Outsourcing Offshoring Customer Support 52