The Rise of Global Business Services: The Future of Shared Services
Zinnov
OCTOBER 20, 2023
These centers, known as captives , Global In-house Centers (GICs), or Global Capability Centers (GCCs) , are vital components of the evolving framework for how companies source services globally. Now, the SSC manages HR processes like payroll, benefits, financial operations, and IT support for all regional offices.
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