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The Resilience of the BPO Industry During Economic Crisis

NoonDalton

KPOs and Technological Influence: A New Age in Outsourcing The industry didn’t stop at simple outsourcing services; it transitioned into Knowledge Process Outsourcing (KPO), delivering value-added, domain-specific expertise in areas like legal services, healthcare consulting, and financial analysis.

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The Leader Of KPO Companies In The Philippines

Magellan Solutions

It involves high-value functions like accounting, animation, software and applications development, and medical and legal services among others. These services are often referred to as “non-voice” or back-office services. These are services outside of the usual call center and customer and IT support services.

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When Do You Need to Outsource a Call Center

Magellan Solutions

The most common outsourced expert assistance is in legal services , accounting and finance, health care, market research and data analysis, human resources, etc. In searching for a company that offers specialized services, you need to ensure that the third-party company has the necessary certifications to handle such tasks.