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glossary employee-transfer

The Glossary of Outsourcing Jargon by Premier BPO

Premier BPO

AUGUST 19, 2021

Build, Operate, Transfer (BOT). An offshore contract-based development model in which one organization hires another to build and set up operations, which the external firm controls for a certain period of time, before transferring ownership to the parent company. Full-Time Employee/Equivalent (FTE). Abandoned Call. Compliance.

BPO

BPO Outsourcing Offshoring Call Center

Contact Center Terminology – Abbreviations & Key Terms Explained!

Balbelforce

NOVEMBER 30, 2022

That’s why we’ve put together a glossary covering some key CX terms, with some links to further resources so you can become your company’s CX expert in no time. For a contact center KPIs can include average speed of answer, call transfer rate, and average hold time. Call Transfer Rate (CTR). Employee Satisfaction (ESat).

Call Center

Call Center Sales Software Out-Tasking

The Glossary of Outsourcing Jargon by Premier BPO

Contact Center Terminology – Abbreviations & Key Terms Explained!

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