Efficiency Facilities Management Robotics Process Automation Shared Services 
Automation Anywhere
OCTOBER 26, 2020
ESM extends ITSM—which focuses on getting people the IT services they need—beyond technology to address the full array of services business users require. Enterprise managed services include anything from HR to procurement processes, from facilities management to legal requirements.
The Hackett Group
JULY 13, 2021
Citibank – Winner, Account-to-Report – Finance and Risk Shared Services Digital Transformation Journey. Over 100 Use Cases were selected and mapped to a variety of automation categories, including data extraction, transformation and generation, process mining, workflows and visualization.
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