Blue Ocean

JULY 2, 2024

Our position is: one size does not fit all when it comes to customer care. There are scenarios where one of the Big Four multinational outsourcers is going to be the right choice AND there are scenarios where a smaller partner could be the best option. What Kind of Outsourced Contact Center Is Right for You?

Contact Center Outsourcing 52

Contact Center Outsourcing Outsourcing Right-Sizing Offshoring 52

Blue Ocean

OCTOBER 14, 2024

Choosing a contact center outsourcer is a huge investment. We’ve compiled a list of up-to-date contact center RFP questions to help you ensure you’re making the most informed decision. Client Service What is the average length of your client relationships? Need some insight? For remote training?

Right-Sizing 52

Right-Sizing Contact Center Outsourcing Outsourcing Call Center 52

Blue Ocean

OCTOBER 14, 2024

Choosing a contact center outsourcer is a huge investment. We’ve compiled a list of up-to-date contact center RFP questions to help you ensure you’re making the most informed decision. Client Service What is the average length of your client relationships? Need some insight? For remote training?

Right-Sizing 52

Right-Sizing Contact Center Outsourcing Outsourcing Call Center 52

Blue Ocean

FEBRUARY 14, 2024

That’s what has happened in the outsourced contact center space when it comes to SaaS clients — there’s been a metamorphosis from customer service cost center to customer success revenue protection and generation center. Assuming a cost-center mindset. If you want to dive into the deep end, read on.

Outsourcing 59

Outsourcing Right-Sizing Customer Service Collaborations 59

Blue Ocean

FEBRUARY 14, 2024

That’s what has happened in the outsourced contact center space when it comes to SaaS clients — there’s been a metamorphosis from customer service cost center to customer success revenue protection and generation center. Assuming a cost-center mindset. If you want to dive into the deep end, read on.

Outsourcing 52

Outsourcing Right-Sizing Customer Service Collaborations 52

Blue Ocean

OCTOBER 17, 2023

When you go to RFP for your next outsourcer, how can you verify that the companies you’re engaging are truly committed to running a sustainable, socially aware, ethically governed business? What 3 rd Party ESG Validation Is Right for You? Evaluating ESG through your RFP is complex.

Right-Sizing 59

Right-Sizing Government Manufacturing Outsourcing 59

Magellan Solutions

SEPTEMBER 10, 2019

Call center outsourcing is a business activity of subcontracting call center services like customer care and sales-related tasks. A call center provider handles all customer requests from inquiries, bookings to refunds, inbound to outbound, catering to businesses of all shapes and sizes. Defective products.

Call Center 49

Call Center Outsourcing Contact Center Outsourcing Out-Tasking 49